Privacy Policy for Zilla Auto Repair Shop
Effective Date: October 26, 2023
At Zilla Auto Repair Shop, located in KINGSLAND, GA, we are committed to protecting the privacy and security of our customers' information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide to us when you visit our shop, use our services, or apply for our 'Finance Available' options.
1. Information We Collect
We collect various types of information from and about you to provide our services effectively:
* Personal Identification Information:
* Customer Names
* Phone Numbers
* Vehicle Information:
* Vehicle Identification Numbers (VINs)
* Service History (records of past repairs, maintenance, parts used)
* Financial Information (for 'Finance Available' applicants only):
* Details required to assess creditworthiness and process financing applications, which may include income details, credit history, bank information, and other relevant financial data.
We collect this information when you:
* Request a service or repair for your vehicle.
* Provide your details for scheduling or invoicing.
* Apply for our 'Finance Available' options.
* Communicate with us via phone, email, or in person.
2. How We Use Your Information
We use the information we collect for the following purposes:
* To Provide Auto Repair Services: To accurately identify your vehicle, perform requested repairs and maintenance, track service history, order correct parts, and issue invoices.
* To Process Finance Applications: To evaluate your eligibility for our 'Finance Available' options and facilitate lending through our partners.
* To Communicate With You: To schedule appointments, provide service updates, notify you when your vehicle is ready, respond to inquiries, and send billing information.
* For Internal Operations: To maintain customer records, improve our services, manage our business, and for accounting and auditing purposes.
* To Comply with Legal Obligations: To meet any applicable legal, regulatory, or governmental requirements.
3. How We Share Your Information
We value your privacy and do not sell your personal information to third parties. We only share your information in the specific circumstances outlined below:
* With Parts Suppliers: We share your vehicle data (including VINs and repair needs) with our trusted parts suppliers. This is necessary to ensure we order the correct parts specific to your vehicle for accurate and efficient repairs.
* With Lending Partners: If you apply for our 'Finance Available' options, we will share your financial information with our lending partners. This is exclusively for the purpose of processing your finance application and facilitating the lending process.
* With Service Providers: We may share information with third-party service providers who perform services on our behalf, such as IT support, payment processing, or data analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
* For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights or property, or ensure the safety of our customers or the public.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of the services provided, for warranty purposes, to comply with legal and tax obligations, and for internal record-keeping. Financial information related to finance applications will be retained according to the requirements of our lending partners and applicable financial regulations.
5. Data Security
Zilla Auto Repair Shop takes reasonable measures to protect the personal information we collect from unauthorized access, use, or disclosure. We implement appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. However, no data transmission over the internet or method of electronic storage is 100% secure.
6. Your Privacy Rights
As a customer of Zilla Auto Repair Shop, you have certain rights regarding your personal information, subject to applicable laws:
* Access: You have the right to request access to the personal information we hold about you.
* Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
* Deletion: You may have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., retaining records for tax or warranty purposes).
* Objection/Restriction: You may have the right to object to or request restrictions on certain processing of your personal information.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
7. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Third-Party Links
Our website or communications may contain links to third-party websites (e.g., our lending partners' application portals). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Zilla Auto Repair Shop
1020 Boone St unit f
Kingsland, GA 31548
Email: Info@zillaautorepair.shop
Phone: (912) 438-4459